Support

Try the guide first

The user guide explains the rules the app enforces, and most questions are answered there. If a streak reset, a reward shows as owed rather than paid, or a goal says it can't be finished, the guide says why.

Email us

support@famify.se

Include:

• what you expected to happen, and what happened instead
• roughly when it happened, and your timezone
• your household's join code, if the problem involves other members
• your device and OS version

Never send your password. Nobody at Famify will ask for it.

Deleting your account

You can delete your account from Settings → Delete account inside the app. If you are the household's Owner, you will be asked to hand the household to another Game Master first, or to delete it along with your account. See Privacy for what is erased and what is kept.